Return and Refund Policy
IMPORTANT
Each customer is covered by our 100% satisfaction guarantee.
If the item you ordered doesn't materially match the description or is defective, and your payment is eligible, we will reimburse the full cost of eligible purchases paid.
Order cancellation for made to order products is only allowed up to 24 hours after your order was placed/item has been processed/shipped.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover 50% of the cost of ordering replacement items so please be extremely careful when entering your shipping address.
Any refund requests is subject to a transaction fee of $7 to cover payment gateways processing fee for inbound and outbound payments.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canât offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are not responsible for lost/stolen items that happen in transit. These issues are beyond our control hence we cannot offer refunds or free replacements in the event your package is stolen or lost in transit. If you purchased Route Insurance as part of your order then this will be covered.
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Memorthy Shop
Office Hours: Monday To Friday 8:00am to 5:00pm
2709 N Hayden Island Dr STE 351599 Portland Oregon 972178254
+1 541 366 4621
support@memorthy.com